COVID-19 ADVISORY #2
Monday, March 16, 2020
Because of the uncertainty surrounding the potential impact of COVID-19 on our region, Colonial Terminals has commenced customer communication protocols consistent with those we use to keep customers informed when hurricanes threaten our facilities. These updates will continue to be published as circumstances change or as may be needed to keep our partners informed about current operations as well as the measures we are implementing to prevent and, if needed, mitigate the negative impact COVID-19 could have on our team members and customers. Updated or important information will be in red type.
Current Operational Status
Savannah Terminal Operations
Bottom Loading, vessel, rail and truck traffic status: NORMAL OPERATIONS
Wilmington Terminal Operations
Vessel, rail and truck traffic status: NORMAL OPERATIONS
Current preventative measures in place include:
- Colonial is following United States Coast Guard guidance (MSIB: 02-20) regarding COVID-19 as it relates to our Facilities’ Maritime Security Plans.
- Colonial has reinforced the importance of employees remaining at home if they feel sick or unwell. Colonial has relaxed its sick leave policy to encourage those who may be sick to remain home.
- Colonial has implemented a policy asking team members to inform supervisors if any members of their households have symptoms consistent with COVID-19 in order to allow Colonial to evaluate the risk of them returning to work.
- Colonial has communicated, reinforced and facilitated team members’ ability to follow current CDC guidelines on respiratory hygiene and hand washing.
- Colonial has begun to allow employees to work remotely in order to reduce unnecessary personal contact at our facilities. In all cases, you can reach your contact using their normal work number or email address.
- Inter-terminal management meetings are now being conducted as conference calls and travel between our terminals is being minimized. Most pre-shift meetings have been relocated to larger meeting spaces or outside where practical.
- Customer meetings are being conducted as conference calls where possible.
- A new Driver Dispatch Procedure has been adopted to minimize personal contact for our Drivers and Dispatchers. (A copy of the procedure will be attached to this email.)
- Hand sanitizer bottles are placed at entry points and common areas.
- Enhanced daily cleaning measures have been implemented for hard surfaces.
- Common work equipment is being disinfected during the day and between shifts and mission critical activities are being evaluated and modified when possible to increase spacing between employees.
Contingency planning is ongoing and focused on ensuring our ability to maintain continuity of services for our customers. The better we understand your circumstances, the better we will be able to collaborate and understand how to accommodate your needs as they may evolve. Right now, our planning is centered around maintaining adequate and safe staffing levels across our Management, Operations, Maintenance, and Customer Service & Logistics teams.
We are committed to keeping you informed. Any updates to, or changes in our plans, will be communicated through a new Advisory. If there is any way we can support you or if you have additional questions, please contact your Account Representative or another member of our management team.